All Employees should have signed a copy of the agreement below.
Attached is the agreement for reference.


1. PURPOSE

This agreement outlines key expectations for confidentiality (brief), personal presentation, punctuality, professional boundaries, mandatory reporting, and professional conduct for all individuals engaged by Gems. Support Company Pty Ltd.

​2. CONFIDENTIALITY

2.1 Definitions & Purpose

The Employee/Contractor may have access to confidential information belonging to Gems. Support Co or its clients. This includes but is not limited to:

  • Client names, contact information, health and support needs

  • Communication records, plans, and reports

  • Business documents, pricing, policies, and systems

  • Any third-party information shared under confidentiality agreements

2.2 Exclusions

Confidential Information does not include:

  • Information already in the public domain

  • Information the Employee/Contractor legally held prior

  • Details disclosed by third parties lawfully and independently

2.3 Obligations

  • Must not share or misuse confidential information

  • Must securely store all documents, messages, or notes

  • May only disclose information with written consent or legal requirement

  • Must report any breach or suspected breach immediately

2.4 Duration

These obligations continue indefinitely, even after the working relationship ends.

2.5 Breach

Breaches may result in disciplinary action, contract termination, and/or legal proceedings. Reasonable steps must be taken to minimise the impact of any breach.

​3. PERSONAL PRESENTATION & DRESS CODE

3.1 General Expectations

Team members must:

  • Arrive to shifts clean, well-groomed, and ready to work

  • Maintain good hygiene

  • Dress appropriately for the nature of the shift

3.2 Acceptable Attire

  • Practical, tidy clothing suitable for physical activity (if applicable)

  • Minimal accessories or jewellery

​3.3 Not Permitted

  • Clothing with offensive or inappropriate prints

  • Revealing items (e.g. crop tops, short shorts)

  • Inappropriate footwear for activities

3.4 Identification

Where applicable, staff must wear lanyards, badges, or uniforms (when provided).

3.5 Inclusivity

Adjustments to meet cultural, medical, or religious needs are welcome. If you require flexibility, please speak with management.

3.6 Breaches

Inappropriate presentation may result in being asked to change or leave a shift. Ongoing non-compliance may result in review or disciplinary action.

​4. PUNCTUALITY

All employees and contractors are expected to:

  • Arrive on time to every shift

  • Notify management or the client as early as possible in the event of delays or emergencies

  • Understand that repeated lateness may result in a performance review or disciplinary action

5. MANDATORY REPORTING

All employees and contractors have a duty of care and are required to:

  • Report any concerns of abuse, neglect, or harm affecting a client

  • Follow relevant mandatory reporting guidelines as per Victorian law

  • Immediately escalate any safety, well-being, or protection issues to management

Failure to report serious concerns can result in legal consequences and disciplinary action.

6. PROFESSIONAL BOUNDARIES

  • Maintain professional relationships with clients at all times

  • Do not accept gifts or engage in personal relationships with clients

  • Report any boundary concerns to management promptly

7. MOBILE PHONES & TECHNOLOGY

  • Personal phone use should be minimal and respectful during shifts

  • Phones may be used for shift logging, communication, emergencies or where appropriate

  • Do not record, photograph, or video clients unless explicitly approved

8. DOCUMENTATION & COMMUNICATION

  • Notify management of any incidents, concerns, or changes affecting a client

  • Maintain open, respectful communication with clients, families, and the Gems. team

9. PRIVACY & DATA HANDLING

  • Store all records securely

  • Do not share client or company information outside of authorised systems

  • Use password-protected devices and secure networks for all work-related activity

10. INCIDENT REPORTING

  • All incidents (e.g. injury, behavioural, environmental) must be reported as soon as possible

  • Notify management immediately

  • Cooperate with any investigation or follow-up processes

11. SOCIAL MEDIA & PUBLIC REPRESENTATION

  • Do not post anything identifying clients or their homes on social media

  • Represent Gems. professionally in any public or online setting

12. TRAVEL & TRANSPORT (IF APPLICABLE)

  • Only transport clients with prior approval and a valid driver’s licence

  • Vehicles must be registered, insured, and roadworthy

  • All passengers must wear seatbelts, and mobile phones must not be used while driving

13. CODE OF CONDUCT

All staff and contractors are expected to:

  • Demonstrate respect, reliability, honesty, and empathy

  • Work in alignment with the values of inclusivity, dignity, and client choice

  • Avoid any behaviour that could be considered bullying, discrimination, or harassment

14. GOVERNING LAW

This Agreement is governed by the laws of Victoria, Australia.​

If you would like a copy of your signed Employment Agreement, please email People@gemssupportco.com